Management Case Study free essay sample

The case study below takes place at the Sir Charles Wilberforce Hospital’s cafeteria, which is experiencing problems with the change management. Due to the new management undertaken by Keith Davis, there was a major issue of inadequate communication channels, as Keith told his employees what to do rather than consult them, especially with the decision-making. The best alternative to rectify this problem is for Keith to adapt to a consultative management style, in order for employees to take ownership in their workplace through expressing their opinions and feel more valued, however still allowing Keith to still make the final decision. Another major issue addressed in the Cafeteria was the amount of unmotivated staff. As employees feel unsatisfied with their work, the best solution to this issue is Goal Setting. Through employees setting strategic goals they will increase their motivation through achievement of these goals which will lead them to set more challenging ones. We will write a custom essay sample on Management Case Study or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Lastly, the third major issue recognised was Keith’s poor leadership skills which made it difficult for employees to fulfil expectations and find enjoyment in the workplace. The best alternative solution for this problem is to retrain Keith’s leadership abilities so he is able to adopt all the qualities needed to become a better leader in his managing role. Although this may be an expensive method, the new leadership qualities Keith will learn will make a happier work environment for his employees and build a better employer/employee relationship. 3. Problem identification Poor communication channels Keith focuses on top down communication channels, providing a one way communication which is from him to his employees, rather than two-way which provides his employees to communicate ideas with him. This negatively impacts the hospital as the Keith is unable to discuss problems or ask questions amongst employees to see if there are any problems going on amongst the workers and therefore leading to job dissatisfaction employees. Although Keith tried to soothe Julia when the issue between her and Madison was brought to his attention, he did not follow it up or treat it as an importance. Lack of staff motivation Prior to Keith’s managing, Anne’s original foundations of self-satisfaction and close family ties seemed to motivate the employees at Sir Charles Wilberforce hospital. Keith’s changes were made to become more efficient, employees were left struggling to gain satisfaction and motivation in order for themselves to achieve their hierarchy of needs (Maslow, 1954). In this hierarchy of needs Maslow developed, employees have five needs, physiological, safety, social, esteem, and self-actualisation, once they fulfil one of their needs they can graduate to the next one to fulfil it and so on. Without fulfilling the social needs of forming social ties or self-actualisation of gaining enough experience within the kitchen to become a supervisor, it became unknown to the employees of what they are capable of and decreased their enticements to complete tasks and feel satisfied. Insufficient leadership abilities Keith lacks major leadership qualities, as the organisational layout he uses is to tell employees what to do, depriving them of guidance and support. The Hersey Situations leadership model suggests that leadership focuses on follower’s readiness (Hersey, Blanchard Johnson, 2001). This theory suggests that at Sir Charles Wilberforce, if the employees feel they are unable to complete a task Keith should give those clear and specific instructions. If they are willing and confident Keith needs to provide them display high task orientation, and if employees feel able but are unwilling Keith would need to use a supportive approach. Lack of teamwork The teamwork environment of delegating tasks amongst of employees was not addressed by Keith. He believed that employees needed to finish work on time, plan menus monthly and take on cleaning responsibilities, whereas, the use of team work would have provided a better suited time managed system. Through having each employee assist with cleaning duties, planning menus, helping out another if time was short as well as assisting each other to get all food out and made the kitchen would be less chaotic. This would have assisted with issues if someone was ill, allowing more than one person to prepare greater portions of meals. 4. Statement of Major Problems The three major problems that are brought to the attention at Sir Charles Wilberforce Hospital are: Inadequate communication channels Unmotivated staff Insufficient leadership abilities The poor communication channel Keith utilises is top-down communication from Keith to his employees. As this is a workplace that depends on seeking ideas from others and support from each other, two way communications between Keith and his employees is necessary. This will allow employees to feel part of the decision making and feel they can share their ideas to improve the workplace. Following this Keith must then improve his leadership skills, putting his employees first and assisting them with any help and support they need in order to achieve a positive workplace. This may involve Keith revising the organisation’s culture, or distinguishing the strength and weakness of each employee so he knows how to assist each of them. Once Keith’s leadership abilities are improved, staff motivation must be identified and given, in order for employees to become productive within the kitchen and gain job satisfaction, increasing their abilities and allowing them to feel the want to work. 5. Generation and Evaluation of Alternative Solutions Inadequate communication channels Regular work meetings Set regular meetings within the kitchen, in order to concerns amongst employees to be discussed as we as evaluation on how the business is going and openly discuss ways to improve or maintain it. Advantages Allows for feedback Employees can listen to each person’s idea and encourages discussion openly Evaluate the earnings to the previous week and that time the previous year, allowing each person to suggest ways to improve or maintain their profit margins. Disadvantages Some employees may not attend May be time consuming to discuss all ideas Consultative management style Implement a Consultative management style in order to increase two-way and open communication between Keith and the employees. Advantages Allows employees to feel ownership in decision making Allows employees to share their ideas and opinions Gives confidence to employees Disadvantages Employees may feel held back to express their opinions because they do not feel comfortable Employees may feel offended if their ideas are not taken into consideration Time consuming Unmotivated staff Goal setting Implement setting goals, which involve employees setting goals that motivate them to improve their capabilities. Advantages Gives self-satisfaction Increases productivity and performance levels Disadvantages Time consuming to distinguish appropriate and achievable goals Goals ay appear as unattainable and lead to employees to give up Job design Mr Dev can alter the job design to assist in identifying and correcting any deficiencies that affect performance and motivation. Advantages Job enlargement, can be used to increase motivation by giving employees more and varied tasks so the employee is motivation to try new tasks Job rotation allows an employee to work in different departments or jobs in an organization to gain better insight into operations motivating the employee to increase his/her skills and knowledge about other jobs. Disadvantages Job enrichment may lead the employee transferred too much responsibility in the kitchen and independence in the planning and control aspects of the job which may suppress motivation levels Reward and Recognition Evaluating each employee to identify which people are performing to their maximum, and rewarding them financially or non-financially for their hard work, therefore motivating other employees to improve their work standards. Advantages Employees will increase performance to obtain more rewards Will produce higher standards amongst the employees Self- enrichment Disadvantages Expensive to keep purchasing rewards and reassess each employee to recognise After a while employees may feel that rewards may not motivate them anymore Keith may not want to undertake the idea of rewarding and recognising employees Insufficient leadership abilities Retrain Keith Retraining programs for Keith within the company or externally will allow Keith to develop better leadership qualities and create a happier workplace. Advantages Positively effects employees to feel trust and support from Keith Keith can evaluate themselves as to what skills are expected to lead the employees Disadvantages May take a while for Keith to learn and adapt to these skills May be expensive Dismiss Keith Dismissing Keith will demolish the issue of poor leadership abilities and will allow the business to replace him with a more experienced manager. Advantages Re-appoint a new manager who possess all correct leadership skills Employees are in a happier environment where they can get the support they need More time appropriate and efficient than retraining Disadvantages May be hard to find a replacement Employees may find it hard to adapt to a new manager and may be resistant to give them a chance due to their bad experience with Keith 6. Recommendation Consultative management style A Consultative management style is the recommended alternative for Keith to address to his employees. The type of management style used by Keith at this point is autocratic, which involves him making decisions for the hospital kitchen unilaterally. Although regular meetings are a good alternative by providing mediation and assistant towards employees, the consultative management style involves a permanent change to the organisation. The consultative style would involve Keith discussing ideas of possible changes to be made within the kitchen, as well as employees being able to give their opinions and ideas. By implementing a consultative management style, employees at the cafeteria will be able to perform to their optimum level, concentrating on increasing common sense approach for Keith to meet the needs and wants of the employees, as well as making employees realise their own abilities and capabilities in performing tasks, (McClelland, 1987). Similarly to regular meetings, the consultative approach gives open communication, however unlike meetings the consultative approach is more permanent in the workplace and is used daily, for example in decision making, gaining assistance with a task or getting support with a concern. This will benefit the kitchen, as the employees will respond more positively to any changes to feel more a part of the workplace and a sense of belonging. Keith will benefit from this style, as he will be given a broader range of ideas as well as maintain his authority to make the final decision. Goal Setting Setting goals is the preferred alternative for Keith to use within the kitchen. Despite the fact being rewarded motivates someone to maintain if not improve performance to be rewarded again, goal setting gives motivation. Goal setting enables employees to measure their processes and work performance. This enables employees to gain feedback on their results, unlike rewards and recognition which just motivates employees to try harder to gain another reward rather than possessing the want to gain the self-satisfaction that they have improved. Edward Locke’s theory of goal setting outlines that in setting specific and challenging goals it enables process and outcome improvement (Locke Latham, 1990). Similarly, job design suggests a different form of motivating to increase their skills of different tasks, however it also does hold the ability to measure the improvement that setting goals do. If goal setting is adapted by Keith, his employees would be able to achieve towards a higher performance, as well as motivating them to set higher goals with increasingly difficult tasks, once they have been achieved. Through Maslow’s hierarchy of needs, this can assist in setting goals with Locke and Latham’s theory. Maslow theory suggests that ‘although no need is every fully satisfied, a substantially satisfied need no longer motivates an individual to satisfy that need’ (Robbins, Bergmann, Stagg and Coulter, 2012, p559). This suggests that in identifying each need, physiological safety social esteem and self-actualisation, employees at sir Charles Wilberforce can pinpoint what tasks they need to complete in order to graduate to the next level. For example one of the employees may find that they feel they don’t belong, in order to achieve this level they can set a goal to form relations with other employees on a professional basis. Once this goal is achieved they can move on to develop their esteem needs. Retraining Keith Although, retraining Keith may be considered a time consuming process, compared to the alternative of dismissing Keith, it appears to be a more logical approach. Through retraining, Keith is able to gain leadership skills that he may not be aware are essential skills he needs in order to be a manager. This will transform him from telling his employees what to do, to instead assisting and guiding them through changes. Despite the expenses of this method, it may also be difficult for Keith to cooperate as well as understand the concept of these skills however unlike dismissing, he will be able to improve and allow for a happier work. The trait theory suggests that it is impossible to identify and isolate characteristics from leaders from non-leaders. However there are seven traits associated with leadership, these being ‘drive, the desire to lead, honesty and integrity, self-confidence, intelligence, job-relevant knowledge and extraversion’, (Robbins, 2012, p605). Eventually with the retraining, Keith may possess these seven leadership abilities to involve his employees in decision making process and form a trust bond.

Why I Want to Study Business Essay Essays

Why I Want to Study Business Essay Essays Why I Want to Study Business Essay Paper Why I Want to Study Business Essay Paper A business essay is a type of written assignments, which encompasses a variety of essay centered around the topic of business. As is often the case, the authors of these assignments have to reflect on the issue of entrepreneurs activity. Exist various formulations of the topics related to the concept of business. One of the most widespread variants is â€Å"Why I want to study business† essay. It belongs to the type of academic papers which demands from a writer an extensive piece of info illustrating his point of view. Students of colleges and universities studying subjects related to entrepreneur activity receive these tasks regularly. They have to prepare an essay and express their vision of business issues and this direction of activity in general. The main task of the author working on this assignment is to express one’s thoughts and explain why a person wants to study business. This type of academic assignment belongs to the descriptive type. A writer should enhance it with the variety of real-life examples and personal experiences. â€Å"Why I want to study business† essay topic belong to the category of complicated topics. People working on this assignment have to possess critical thinking and analytical skills. Apart from that, the person has to be familiar with the basics of leading and launching a business. Apart from that, students preparing an essay on this theme should be able to provide strong arguments explaining why he wants to study business. One needs well-polished writing skills as well to be able to create a grammatically perfect assignment. Moreover, exists many nuances, which writer should bear in mind. It is necessary to treat this task seriously is a person wants to create a winning Why I want to study business† essay. How to write â€Å"Why I want to study business essay? The â€Å"Why I want to study business† essay belongs to the category of written assignments, which pose to a writer a clear task. The task is encoded in the very theme. A student has to provide a clear and distinct answer to the question of why he wants to study business. It may seem simple. However, the task is complex and requires the availability of profound writing experience and critical thinking skills. The work should be well structured, insightful and compelling.   To create a well-written composition, one has to be aware f several nuances helping a writer to succeed. Primarily, one has to analyze the title of the essay and decide on the issues he is going to focus. Take into consideration the target audience and the expectations of the scholarly supervisor. A task for students is to understand what he has to do and after that decide on the means and effective strategies that will help to reach the aim. It may also happen, that scholarly supervisors allow focussing on a specific aspect of â€Å"Why I want to study business† essay topic. In this case, a student has to decide on the specific issues that he will discuss throughout the whole essay. After that, one has to do research and gather enough material. It will serve as a solid ground for one’s paper. You can either use the web sources or consult the library. The primary task of this stage is to collect enough info for the future writing. It is also necessary to create a business plan outline for one’s writing to have a guide. It will allow you to organize all the ideas and order the arguments correctly. The last stage presupposes polishing the essay and eliminating all the mistakes. The structure of â€Å"Why I want to study business† essay Each academic assignment has its formatting and structural specificities. â€Å"Why I want to study business† essay is similar to the essay on any other topic and has the standard structure. This assignment has an introduction, main body, and conclusion. Each of these section has to encompass the necessary structural elements. The intro presents the first portion of information, which sees the target reader. That is why a writer has to make it catchy and informative so that the reader will be eager to continue reading. In the lead-in, an author has to provide background info and familiarize the reader with the topic allowing to get involved in reading. The last sentence of the intro is a thesis. It is the spine of the whole essay. That is why it should be disputable and thought-provoking. The following part is the main body. In this part, the task of the author is to include many strong arguments supporting the thesis. In â€Å"Why I want to study business† essay, one can provide persuasive reasons. Apart from that, you have to enhance each main body paragraph with real-life examples, which will serve as a support to your argument. You can tell about your experience in this field, about the prospects for the development and advantages, which you will receive after finishing the business school. The last structural part is the conclusion. In this block, one has to sum up all the ideas discussed. Moreover, the writer has to refer to the thesis or paraphrase it. It will allow to make the whole text cohesive and demonstrate the connection between all structural parts of the essay. Order Why I want to study business† essay on paperap.com The preparation of the â€Å"Why I want to study business† essay is a serious task. To compile a proper paper, a student to be knowledgeable in this field. What is more, one has to be experienced in writing and be able to think critically. For inexperienced students, this task may pose a real challenge. paperap.com is the business plan writing service offering help with the delivery of all types of written papers! We are the modern writing service offering assistance to all customer! The business plan service works 24/7, and you can turn at any time to get qualified help immediately! paperap.com is a credible website. We have earned the trust and respect of many users. People choose us, as we are credible and offer a considerable number of advantages. Primarily, the website hires the crew of advanced writers, who can quickly and effectively help writing the business plan and essay. They are familiar with all of the writing standards. You can control the whole writing process and make remarks. You may also apply for the unlimited number of revisions. It is possible to count on a refund in case if the final quality of the paper is not suitable for you. If you have questions or remarks, you can always turn to our support center. You will get an immediate response in a live chat regime. paperap.com is the best choice for you! Here you can get qualified assistance within the shortest terms. Contact us and make an order. Indicate all the details and demands. Pay for your order in advance, and we will immediately launch the preparation process. Contact us and get your â€Å"Why I want to study business† essay here!